Frequently asked Questions
We aim for all orders to be dispatched within 14-21 days from payment of the order. If the sign is to be painted this may take an additional 7 days.
All signs are sent using Royal Mail or Parcelforce depending on the size and weight of the parcel. All items are signed for upon delivery.
All signs will be delivered to the address of the cardholder.
Delivery is calculated into the price and your delivery costs are dependant on the size and weight of the sign. An additional charge will occur of another form of delivery is preferred. We use Royal Mail first class (signature required upon receipt) and Parcelforce Express 48 for larger items.
Yes we do. We can dispatch to anywhere in the world, there will be an extra shipping charge for this. Send us an email firstname.lastname@example.org and we will give you a quote.
You can pay for your product using all major credit cards, PAYPAL, bank payment and cheque. The cheque will have to clear before your product is put into our production plan. All delivery times will start from the clearing of funds into our account.
Unfortunately we cannot accept returns of offer refunds on any of our personalised items. A PDF is sent to you via email to show you what your sign will look like. Once you have confirmed that you are happy with the design we send instructions to our production department to start manufacture. We cannot and will not return any goods that are returned because you don’t like the finished result.
In the unlikely event that your sign is delivered and it is damaged please inform us immediately by telephone 01362 698454 or by email email@example.com. We will ask you to return the item in the post. Please also send a photograph of the damage and we will arrange a replacement for you ASAP.